Skillsoft Leveraging translations in Craft 4

Skillsoft delivers transformative learning experiences that propel organizations and people to grow together.

Skillsoft partners with enterprise organizations and serves a global community of learners to prepare today’s employees for tomorrow’s economy. As they enter new markets around the globe, they need to translate their website into the local language, but historically this process has been very time-consuming and costly.

Leaning into our strong partnership, Skillsoft challenged Imarc to leverage ChatGPT's superior translation capabilities and seamlessly integrate it into their Craft 4 instance.

Skillsoft was already using a Craft plugin to manage translation orders, but going through a manual translation process was slow and expensive. They suggested that Imarc find a way to automate using the generative text tool ChatGPT from OpenAI, to perform translations.

Imarc was able to add a new feature to the translation plugin by forking the code and writing a custom connector to ChatGPT. This connector sends a prompt to ChatGPT and then a list of strings (blocks of text) to be translated. The tool receives back the translated strings and feeds them back into Craft where a content editor can review and publish the translations.

Fine-tuning the prompt was one of the challenges of this approach, and Imarc and Skillsoft collaboratively settled on a prompt that resulted in near perfect syntax for German and French translations, but more prompt tuning may be necessary in the future as ChatGPT evolves.

After working through the prompt, our Engineering team moved from translating short strings to full-page translations. While it took longer than the smaller entries, an entire page could be translated in 15-20 minutes by breaking up the page into multiple queries, speeding up a process that used to take weeks to accomplish. In addition, compared to the cost of a traditional translation service, using ChatGPT saves Skillsoft thousands of dollars with each new website they translate.

The Skillsoft international teams continue to be the final approvers of the ChatGPT translations, and although some slight tweaks are needed, this new process is revolutionizing the way they move into new markets.

Skillsoft and Imarc collaborated to create an elegant solution to an ongoing need and are actively refining it. The new translation workflow that was created leveraging ChatGPT has enabled Skillsoft to enter new markets rapidly and is delivering great ROI.