This November, Imarc is joining forces with CMSWire and customer experience expert Annette Franz to examine the best ways to design the right customer journey for your audience.
Today’s customers expect simple, convenient digital experiences that provide streamlined purchase paths and useful information. Designing enjoyable customer journeys can position your business for growth as you get a leg up on competitors.
The first step in designing a customer journey is to fully understand who your customers are and how they differ from each other. Specifically, identifying needs and pain points based on customer segments will help you provide relevant content to the right user, in turn helping to close more deals.
Join Annette Franz, Founder and CEO of CX Journey, along with Katie Desmond, Imarc Partner and Chief Revenue Officer, and James Bailey Imarc UX Strategist, as they discuss how to design the experience your customers need and want.
Can’t attend the live webinar? Don’t worry – we’ll have the recording available for you to watch on-demand.
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